ADVANCED SUPERVISORY SKILLS

ADVANCED SUPERVISORY SKILLS

Overview

In our ever-changing and increasingly complicated world, the role of the supervisor becomes progressively more complex. Global, national, and local events including terrorism; school shootings; cuts in federal and local funding; and changes in the generational, ethnic, and gender composition of the workforce create challenges for the supervisor that are greater than ever before. Accordingly, every supervisor must view development as an ongoing process to ensure that individuals and agencies remain relevant and effective.Supervisors and managers are tasked to make sure that things are done correctly and at the right time. However, managing people has gradually evolved, and most experienced supervisors must learn to adapt to the change. Some “old” supervisory techniques may no longer work. In this advanced training program, you will be taught the best practices in management, and how to supervise a team in the most effective manner.

Objectives

·         Learn how to apply “Good to Great” leadership concepts in the law enforcement context

·         Apply motivational tools to improve officer attitudes and performance

·         Identify the typical dysfunctions of a team and how to overcome them

·         Apply teamwork, networking, and brainstorming skills to problem solve

·         Apply advanced leadership concepts such as followership and attribution and motivation through goal setting

·         Develop a plan for future supervisory and leadership development

Outline

1.       Review of Basic Management Concepts

·         Leadership defined

·         General type of leaders (formal and informal leaders)

·         Leadership style

·         Leadership style evaluation

·         Demonstrating leadership effectively

2.       GROUP DYNAMICS

·         Basics of group dynamics

·         Self-perpetuating cycle of activities

·         Team morale

·         Management and productivity 

3.       RESOLVING CONFLICT

·         Conflict defined

·         Source of conflictConflict situations responses

4.       EFFECTIVE DELEGATION

·         Empowering and motivating employees through delegation

·         Steps in effective delegation

·         The do’s and don’ts of delegation

5.       MAKING DECISIONS TO SOLVE PROBLEMS 

·         Problem solving and decision making techniques

·         PSDM basic tools 

6.       ADVANCED COACHING AND COUNSELING 

·         Preparation is the key

·         Coaching people through mistakes

·         Pitfalls to avoid

·         Guidelines for conducting session

7.       MANAGING EFFECTIVE MEETINGS 

·         The do’s and don’ts of managing meetings

·         Agendas and minutes of meetings

·         Dealing with time wasters in meetings

     THE SUPERVISOR AND THE LAW

·         Equal Opportunities

·         Race and Sex Discrimination

·         Hiring and Dismissal

·         Employee Obligations

Who Should Participate

Experienced supervisors, assistant supervisors, managers, those who are being groomed for promotion, and anybody who is tasked to lead a team

Instructor

Dra. M.C Maryati, M.Si